FAQ

1. How can I contact BoxyPet Boutique?
You can reach us anytime through our Contact Us page and we will get back to you as soon as possible.

2. Where do your products ship from?
We work with trusted fulfillment partners worldwide. Most of our items ship from our U.S. or international warehouses, depending on stock and your location.

3. How long will my order take to arrive?
Processing usually takes 1–4 business days, and delivery typically arrives within 7–14 business days. You’ll receive a tracking number once your order ships. To understand our shipping policy, please visit our "Shipping & Handling" page.

4. How can I track my order?
Once your order ships, you’ll get a confirmation email with a tracking link so you can follow your package every step of the way.

5. What if I receive a damaged or incorrect item?
If there’s a problem with your order, please contact us within 7 days of delivery with your order number and photos. We’ll make it right with a replacement or refund.

6. What is your return policy?
We accept returns within 30 days of delivery for unused, original-condition items. Please email our support team to start the process.

7. Do you ship internationally?
Yes! We offer worldwide shipping to most countries. Shipping times may vary depending on your location.

8. Are your products branded?
No — BoxyPet Boutique focuses on high-quality, unbranded products carefully selected for value, comfort, and performance.

9. What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and Apple Pay through Shopify’s secure checkout system.

10. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to get early access to exclusive deals and seasonal sales.